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SinaLite Success Guide
Tools to Help You Grow
Make the most out of your wholesale printing account. Here's everything you need to know to place orders and make more profit.
Pricing and Ordering
You can see wholesale pricing and place orders instantly after logging in to your account.
Top Products for Print Resellers
These are the most popular products among print resellers. Whether you're expanding your product lineup or looking for reliable staples, these options are a great place to start.
Helpful Resources
Artwork Checklist
(PDF) Coming Soon
Downloadable Artwork Templates
Your SinaLite Rewards
All About Shipping
About Our Turnarounds
Support Center
(FAQs)
Free Business Tools
What Happens After You Place an Order
Prepress Review
Your file goes through preflight to ensure best print results.
File is OK
If your file is preflighted OK, you will receive an email with a link to review your digital proof.
File is rejected
If we find potential issues that could impact print results, we will send you a rejection email to request an updated file.
Proof Approval
We send digital proofs for most products. You will have 1 hour from the time your proof is sent to take action.
Approve or re-upload
You can choose to either approve your proof or upload a new file.
No action taken
If no action is taken within 1 hour, your proof will automatically be approved by our system and go into production.
In Production
Your order is being produced. We can no longer hold or change orders at this point.
Order status
You’ll be able to see the status of your order on our website, under My Account > Order Status.
Shipping
Your order is ready to be shipped or picked up.
Shipping
You will receive an email telling you when your order is shipped out, along with your tracking number. You can also find this info. in My Account > Order Status.
Support When You Need It
If you ever experience an issue, our support team is here to help.
Support Ticket
Best way to contact us for order-specific concerns or requests.
Create a Ticket
Phone
Ideal when looking for assistance with website use or finding products.
1-866-899-2499
Online Chat
Good for quick general questions about products or services.
Start Chat
100% Money Back Quality Guarantee
We fully stand behind the quality of our printing and we guarantee it. In the rare case when we make a mistake, just let us know within 10 days of receiving your product and we’ll refund, credit, or reprint your order for free.
Learn what to do if you discover an issue with your order.
On-Time Delivery Guarantee
We respect your time as well as the commitments you make to your client. We complete your jobs within the time frame we state on our website. If we don’t, we’ll provide a partial credit or refund to make up for it.
Learn what to do if your order seems late.
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