Common Reasons for Rejection

Text is too smal; lines are too thin

Avoid using very small letters because the embroidered text may not be legible. Keep the text at least 0.25" in height and at least 0.05" thick. 0.25" is equivalent to approximately 36pt, and in most cases the letters will also have the necessary thickness, but this depends on the font. We recommend using simple fonts like Arial, Helvetica, and Myriad Pro.

Text Cut-Outs or Negative Spaces

When possible please avoid sending us an image with small details or text that are in negative space. To avoid this issue please fill the negative space with a solid color.

Gradients

We can only embroider solid shapes and colors. We cannot accept gradients because this requires a complex transition from one color thread to another. You will need to convert gradients into a one-color graphic, and split multiple-color gradients into solid colors.

Photographic images

It is not possible to embroider photographic images as they are. Photographic images need to be recreated to include solid shapes and colors.

Too much detail

Clean designs with shapes, bold lines and text work best for embroidery. If your design is too complex and contains too much detail, we will not be able to digitize your design with satisfactory results (e.g. when details are smaller that 0.05" or if detail elements are to close to one another). Your design will be rejected.

Please avoid Thin border lines around text or Graphics

Keep your text and images simple, adding a border around them will cause missalignment, therfore we highly recomend that you do not use thin borders to outline your text or images. Keep your text large, bold and readable.