UPS/FedEx Service Alerts

SinaLite continues to ship using UPS and FedEx. For the most updated alerts on shipping services, please visit the following service alert pages:

UPS Service AlertsFedEx Service Alerts

July 6, 2020 Update - NEW

Dear SinaLite members,

To give local businesses more opportunities to pick up their orders, we are pleased to extend our pickup hours to the following: 8 AM to 5 PM
In addition, our Quick Ship products are back and ready to be ordered.

We look forward to continuing to serve your business.

The SinaLite Team

June 24, 2020 Update

Dear SinaLite members,

All our production departments remain fully operational. We look forward to continuing to support your business.

The SinaLite Team

June 9, 2020 Update

Dear SinaLite members,

We would like to provide you with the following update on shipping and production:

• UPS has shown significant improvement in processing shipments. At this time, we are seeing an improvement in the time they take to scan packages. Please note however that they are still busy, and like many couriers at this time, delays are not out of the ordinary. Hence, both UPS and FedEx have not yet resumed their service guarantees.
• We are currently experiencing supply chain delays for our protective shield material due to the high demand of this material in the marketplace. As a result, there may be some delays on protective shield orders. We are trying our best to source from other suppliers so that we can complete your orders as soon as possible.
• SinaLite continues to be fully operational.

Thank you for your patience and understanding.

The SinaLite Team

June 3, 2020 Update

Dear SinaLite members,

As the economy begins to reopen, we are pleased to provide resources to help your business during this important time of growth. Our new Bounceback Resource Center contains free resources that you can download to help you as you sell products to businesses that are bouncing back. Resources include the following:

• Our updated sell sheet package
• An industry product guide
• Recordings and slides for two webinars
• A print business survival guide
• A cold calling strategy guide

We look forward to continuing to serve your business.

The SinaLite Team

May 29, 2020 Update

Dear SinaLite members,

We are currently fully operational; however, please be aware of the following changes:

• In the past few weeks we have taken social distancing protocols in our printing facilities to protect the health and safety of our staff. This may lead to some delays on orders.
• We are receiving a high volume of orders for large format and COVID-19 related products right now. As a result, we will be temporarily adjusting turnarounds to 5-7 days in those departments to set more accurate expectations for you and your clients.

Thank you for your patience and understanding.

The SinaLite Team

May 19, 2020 Update

Dear SinaLite members,

Please be aware of the following changes:

1. There are new important instructions for contactless pickup. Click here to read.
2. Due to the high volume of large format orders, production times for these orders may be extended by 1-2 business days.
3. UPS is still experiencing very high volumes of deliveries. It has been reported that some packages are not being scanned properly at their warehouses. As a result, their tracking numbers may not reflect the correct updated information.

For more updates UPS and FedEx deliveries, visit our updates page here.

The SinaLite Team

May 15, 2020 Update

Dear SinaLite members,

Please note that due to the high volume of their deliveries, UPS has currently suspended their service guarantee for all shipments. While SinaLite will try its best to fulfill your orders on time, you may experience some delays if you choose to have orders shipped with UPS.

Thank you for your patience.

The SinaLite Team

May 13, 2020 Update

Dear SinaLite members,

Please note that FedEx and UPS are currently handling a high volume of online purchases, which may result in some delays. Please reference your tracking number for expected delivery dates.

Thank you for your patience.

The SinaLite Team

May 11, 2020 Update

Dear SinaLite members,

To support our print partners, we have now enabled contactless pickup for orders over $50 (after discount, before tax). Important instructions are provided here. We will continue to monitor the situation and provide pickup options accordingly.

In addition, we are still fully operational in all production departments.

Looking forward to continuing to serve you as the economy re-opens.

The SinaLite Team

May 4, 2020 Update

Dear SinaLite members,

We hope that you and your loved ones are staying safe and healthy. We want to keep all of our members updated with what we are doing here at SinaLite:

• We are currently fully operational in all production departments
• We have introduced new health and hygiene products to help our print partners provide their customers with relevant products as the economy starts to open up again

SinaLite looks forward to continuing to serve you through this time, as many businesses are beginning the journey of bouncing back.

Thank you for your continued partnership,
The SinaLite Team

March 24, 2020 Update

Dear SinaLite members,

As we continue to face the impacts of COVID-19, we would like to assure our print partners that we stand behind you during this difficult time. We recognize that our customers rely on us, especially for orders that are not possible or profitable to print in-house.

SinaLite remains open for business as we are an essential business. We are proud to print your orders to support the medical, healthcare, pharmaceutical, and food and beverage sectors.

Our customer support staff is available to answer your questions at 1-866-899-2499. Our website is still taking orders and our production facilities will continue to operate to help our print partners meet their deadlines.

We will continue to keep you updated of any upcoming changes.

Thank you for your continued partnership,
The SinaLite Team

Dear SinaLite Community,

As we all continue to monitor the growing concerns around COVID-19, we would like to reach out and share the actions SinaLite is taking to ensure that our employees, customers and community are kept safe.

Precautionary measures are as follows:

• Regularly disinfecting all high touch areas including work stations, production facilities, shipping/receiving areas, and hygiene stations

• Increasing accessibility of hand sanitizers and disinfectant to all employees to protect the safety of the community inside and outside of our facility

• Providing all employees with the education of proper hygiene procedures for the safety of our clients receiving any products from our facility

• Temporarily suspending all in-person client pickups

Health and safety are our top priorities at SinaLite. Our production facilities currently remain open for business as usual and as the situation evolves, we appreciate your cooperation with our additional measures to create a healthier environment for everyone.

If you have any questions, please contact us at 1-866-899-2499 or by sending us a Support Ticket.

Thank you for being a loyal SinaLite partner.

Sincerely,
Mike Meshkati
President, Sinalite