Sinalite is committed to treating all people in a way that allows them to maintain their dignity and independence. Sinalite believes in integration and equal opportunity for both the public and its employees. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA. Sinalite is committed to providing our services, programs, goods and facilities to persons with disabilities in a manner that:
Sinalite’s Multi-Year Accessibility Plan (“Accessibility Plan”) outlines the short and long-term strategies of Sinalite to prevent and remove barriers, improve opportunities for people with disabilities, and otherwise meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).View our full Accessibility Policy and Multi-Year Accessibility Plan here
It is the objective of Sinalite to create and maintain a climate of mutual respect in which all persons who access our services, goods and facilities will be able to do so irrespective of any disability they may have. Our Accessibility Customer Service Policy is created in accordance with the Accessibility for Ontarians with Disabilities Act (the “AODA”) and specifically the Accessibility Standards for Customer Service. Our business practices and policies will strive to ensure that all of our policies, practices and procedures are consistent with the core principles as outlined in the AODA, which include:
Customers, other members of the public as well as employees are all invited to provide feedback about the way in which we provide our goods and services to people with disabilities. This may include areas that require changes or improvements. All feedback can be provided via in person, telephone, email or in writing and directed to:
Name: Derek Stott
Position:Human Resources Manager
Address: 335 Steelcase Rd E, Markham Ontario, L3R 1G3
If a person’s disability prevents them from providing feedback by email or in writing, alternative arrangements will be made which take into account the person’s disability. All feedback relating to accessibility of our services will be directed to Human Resources. We will attempt to respond in the same format as the feedback is received. When complaints or concerns are received, every effort will be made to respond within two (2) weeks of the receipt of the complaint or concern, or earlier where circumstances dictate.