Accessibility

Sinalite is committed to treating all people in a way that allows them to maintain their dignity and independence. Sinalite believes in integration and equal opportunity for both the public and its employees. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA. Sinalite is committed to providing our services, programs, goods and facilities to persons with disabilities in a manner that:

• Is free from discrimination
• Seeks to provide integrated services
• Is in an accessible format, and
• Takes into consideration a person’s disability

Sinalite’s Multi-Year Accessibility Plan (“Accessibility Plan”) outlines the short and long-term strategies of Sinalite to prevent and remove barriers, improve opportunities for people with disabilities, and otherwise meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

It is the objective of Sinalite to create and maintain a climate of mutual respect in which all persons who access our services, goods and facilities will be able to do so irrespective of any disability they may have. Our Accessibility Customer Service Policy is created in accordance with the Accessibility for Ontarians with Disabilities Act (the “AODA”) and specifically the Accessibility Standards for Customer Service. Our business practices and policies will strive to ensure that all of our policies, practices and procedures are consistent with the core principles as outlined in the AODA, which include:

• Dignity: Goods and services and access to our facilities are to be provided to all persons with disabilities in a manner that is respectful to the person and all such persons shall be treated as valued customers deserving of service
• Equality: All persons with disabilities are entitled to be given an opportunity to obtain, use and benefit from our goods, services and facilities equal to that of any other of our customers.
• Integration: All persons with disabilities are entitled to benefit from our goods, services and facilities in the same place and in the same or similar manner as any other customer. This may require a different format and maintaining a flexible approach wherever possible, taking into account the person’s individual needs.
• Independence: Goods and services and access to our facilities shall be provided in a way that respects the independence of persons with disabilities and means respecting the person’s right to do it themselves and to choose how they wish to receive services. Any assistance offered must be with the express permission of the person.

Customers, other members of the public as well as employees are all invited to provide feedback about the way in which we provide our goods and services to people with disabilities. This may include areas that require changes or improvements. All feedback can be provided via in person, telephone, email or in writing and directed to:
Email: [email protected]
If a person’s disability prevents them from providing feedback by email or in writing, alternative arrangements will be made which take into account the person’s disability. All feedback relating to accessibility of our services will be directed to Human Resources. We will attempt to respond in the same format as the feedback is received. When complaints or concerns are received, every effort will be made to respond within two (2) weeks of the receipt of the complaint or concern, or earlier where circumstances dictate.