{"id":3362,"date":"2018-12-01T16:57:24","date_gmt":"2018-12-01T21:57:24","guid":{"rendered":"https:\/\/sinalite.com\/printersuccess\/?p=3362"},"modified":"2025-05-28T10:59:24","modified_gmt":"2025-05-28T14:59:24","slug":"dealing-with-customer-complaints","status":"publish","type":"post","link":"https:\/\/sinalite.com\/printersuccess\/dealing-with-customer-complaints\/","title":{"rendered":"The Printer\u2019s Panic-Proof Guide to Dealing with Customer Complaints"},"content":{"rendered":"

Your customer is back and this time they\u2019re not here to buy more print from you. They\u2019re here to tell you how \u201cshocked\u201d and \u201cdisappointed\u201d they are, and that this is \u201ctotally unacceptable work.\u201d You give them some empathetic words of good customer service, but what do you do next to deal with these customer complaints on your printing quality?<\/span><\/p>\n

You need to investigate the issue and determine whether you really did print a hickey on their face, or if they\u2019re just trying to rip you off by making you print them an extra 500 copies for free. <\/span><\/p>\n

If this investigation process sounds like a headache<\/a>, take a deep breath and read on, because we\u2019re about to break down investigating print complaints into just 5 simple steps.<\/span><\/p>\n

5 Steps to Dealing with Customer Complaints on Printing<\/h2>\n

1. Get the required information.<\/span><\/h3>\n

Here\u2019s a checklist. Pull all of these files and information up before you start investigating because it\u2019s going to make it a lot easier.<\/span><\/p>\n

\u2610 Client\u2019s original file<\/span><\/p>\n

\u2610 File sent to print<\/span><\/p>\n

\u2610 Description of customer complaints<\/span><\/p>\n

\u2610 Picture, video, or physical sample of the issue<\/span><\/p>\n

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\u2610 Order specifications<\/span><\/p>\n

\u2610 Job workflow history<\/span><\/p>\n

Make sure you\u2019re viewing the artwork files in a suitable software or application, NOT on an internet browser, which often does not show the artwork accurately.<\/span><\/p>\n

2. Check the steps that could have gone wrong.<\/span><\/h3>\n

#1: Order and Communication<\/span><\/h4>\n